30 days to decide, counted from delivery.
If a piece isn't right, you can return it within 30 days of the day it was delivered — not the day you ordered. No forms to hunt for, no fine print designed to make you give up.
What can be returned
- Items that are unworn, unwashed, and in their original condition with tags attached.
- Items that arrived damaged or incorrect — we'll make those right at no cost to you, always.
How it works
- Email us within 30 days of delivery with your order number and the item(s) you'd like to return.
- We'll reply within one business day with the return address and simple instructions.
- Once your return is received and checked, we refund your original payment method within [TO CONFIRM: refund processing time, e.g. 5 business days].
The honest details
- Return address: [TO CONFIRM with supplier: Canadian return address or agreed returns process — must be settled before launch]
- Return shipping cost: [TO CONFIRM: who pays return shipping — state it here plainly once decided]
- Exchanges: the fastest route is a return plus a new order; email us and we'll help you pick the right size first.
If anything here is unclear, ask us before you buy — we'd rather answer a question than process a return.